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FOS complaints drop, but insurance still in the spotlight

The FOS reported that it processed 68,000 complaints between April and June 2025, down from 74,600 in the same period last year. A large portion of the drop was driven by a decline in complaints submitted by claims management companies (CMCs) and legal firms, which fell to 30,800 from 36,600. This follows the FOS’s decision in April to begin charging representatives £250 per case after the first 10 annually, reduced to £75 if the claim is upheld. 

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COMPLAINTS