“Cost efficiency is always going to be something that’s important for organizations, whether it’s driven through AI or any other initiatives, but using AI strictly as a headcount cutter is very short-sighted and, I think, financially counterproductive,” he says. “You’re going to see the short-term payroll cuts, but they’re going to be quickly erased by the immense cost of recruitment and losing institutional knowledge, and to a degree you’d see your productivity plummet.”
